Today we jump into another Practice Deep Dive episode with Dr. Benjamin Friberg and Jennifer of Thrive Family Dentist. From the beginning, Dr. Friberg wanted a scratch practice he could grow from the ground up. Listen in to hear:

• How they strive to treat every person who walks in their doors equally with love, dignity, and respect, and how they provide a place where people feel known
• What they track daily to make sure patients are having the best experience in the practice
• The importance of educating patients on the value of the service provided when going out-of-network and FFS
• Their process for patient financing, like with Wisetack, as well as their in-house payment plan
• How Dental Intelligence Engagement helps their communication with patients
• How cross-training empowers their team members to take ownership of different parts of the practice
• How their case acceptance is at 80+% and how they keep it high
• How clear communication throughout the treatment plan process eases patient anxiety and how their office dog, Meadow, also helps with that process

…and so much more! Have more questions for Thrive Family Dentist? You can contact Dr. Friberg and Jennifer at info@thrivefamilydental.com.