Who's calling? What do they need? And what did they talk about with your team last time they called?

Your front desk has to answer those questions dozens of times a day. So we built DI Voice to give them the answers they need before they even pick up the phone. But that's just the starting point.  

Voice is a data-powered VoIP system built into Dental Intelligence, and it's engineered to be the starting point of every successful workflow in your practice. At a glance, it gives your staff:

• One connected system that ties calls and patient management together for convenience and efficiency.  

• Every call, recording, and summary automatically written back to the patient record.

• Context for following up on any missed calls and voicemails, plus Click-to-Call, all in one place.  

• Auto-generated insights for leadership for every conversation, so they’ll know where to step in and how to coach.  

• Total control without the tech headache. You can set hours, route calls, or add users/locations easily on your own, no IT department required.  

In short, it's everything you need to make the most of every conversation, and to give your patients a faster, more personal experience.  

Want to know more? Here's a quick look at the most exciting features of Voice.

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Get more done on each call.

What if the front desk knew about the unscheduled treatment before the patient brought it up? Call Pops surface the details that matter the moment the phone rings. Things like:

• Upcoming appointments

• Insurance eligibility status

• Hygiene due dates

• Outstanding balances

• Unscheduled treatment

• Unscheduled family members

• Open Team Tasks

Your team can act on all of it without juggling 5 systems and calling the patient back. Send a payment request or scheduling link in a couple of clicks, and complete open Team Tasks while the patient is still on the same line. Have multiple patients who share a phone number? Easily select the patient the call is related to so every summary lands on the right record. Brand new caller? Create their profile on the spot, then sync them to your PMS once they book, all without leaving DI.

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Keep everyone on the same page.

Who talked to the patient yesterday? What did they need? After every call, the recording, transcript, and summary are written to the patient's record automatically, and sync to your PMS. Anyone on the team can pick up where the last conversation left off, even when the person who took the call is on vacation or currently chairside.  

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Call, text, and follow up from one place.

Missed a call or got a voicemail? Instant alerts land alongside the rest of your patient notifications, with the context needed to follow up. You can return a call right from the notification with Click-to-Call, reply by text, or assign a Team Task for whoever is best suited to follow up. Calls, voicemails, and texts all live in the same patient history, so nobody has to guess whether a patient still needs help.

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Pair your phones with AI Receptionist.

What happens to calls during lunch, on Thanksgiving, or when every line is already busy? That's when Voice teams up with AI Receptionist, and the two work together for 24/7 phone coverage. You set a dial plan that decides when patients reach your team and when AI Receptionist steps in, including picking up after a set number of unanswered rings. And with warm transfer, AI Receptionist can pass calls back to your team whenever a real person is needed to get the job done.

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Route calls YOUR way.

Who should pick up first? What about on holidays, or when it’s just you on a Friday? An easy, visual, drag-and-drop workflow builder lets your team set and adjust office hours, build dial plans, create ring groups and call queues, set overflow rules, and more —  without needing a degree in IT. Adding a new hire or extension takes just a few clicks, and every feature supports multi-location practices and DSOs.  

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Insights and coaching built from actual calls.

Which calls went sideways, and which should serve as examples for training purposes? Call Sentiment analysis gives managers an at-a-glance read on patient conversations, so they know when to step in, either to help a frustrated patient, or to aid in professional development. Improve your team’s communication with increased visibility and simple signals you can quickly review without getting bogged down listening to random samples that may not provide any actual insights. Replicate what’s working well, and hone in on coaching opportunities for your team members.

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Get set up with hands-on help.

A dedicated VoIP onboarding specialist helps with configuration and makes getting started a breeze. They set up your account and order your hardware on a kickoff call. Once your phones arrive, they meet with you for an install call, help you assign users and build your dial plans, and port existing numbers over (or add new ones).  

With multiple hardware options, Dental Intelligence lets you choose the right phone for every role in your practice. Already have phones? Many Snom, Yealink, and Poly models can come with you, saving your practice money.

Make every call count.  

With Dental Intelligence Voice, every conversation becomes the first step toward forging and improving patient relationships.  

Ready to see it in action? Get a demo.

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