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Podcast

DSO

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Ep. #

1

DSO: Making the Most of Downtime with Teresa Williams from Dental Express

Show Notes

Welcome to our DSO series on Growth in Dentistry! Each month, we'll sit down with a leader in the DSO space and learn from their perspective and expertise. Teresa Williams from Dental Express joins us today to speak on downtime in a DSO and how it can differ from a single dental practice.

We discuss: 

  • How to put patients first to increase loyalty 
  • Is having a total PPO or FFS office best, or a mix of the two?
  • Why empathy and responsiveness are key to building trust in patient loyalty
  • How to accommodate the messaging in your marketing to reassure patient concerns proactively 

Connect with Theresa on LinkedIn: https://www.linkedin.com/in/teresa-williams-m-l-s-4bb62136/.

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