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Webinar

Speaking the Same Language: Consistent Patient Messaging Across the Practice

Summary

Check out the thirty-seventh installment of our "Emerging DSOs" webinar series from Dental Intelligence and Aligned Dental Partners. Same office, different answers. When patients hear one thing at the front desk and another in the chair, trust takes a hit. Here’s how you can prevent that, and get every provider and team member telling the same stories in every location.

What You'll Discover:

  • Policy vs. personal preference: Does everyone use the same rules for late arrivals, rescheduling, deposits, etc,?
  • The prophy debate: Is a cleaning a cleaning, or does it depend on who you ask?
  • The X-ray standoff: Who decides what happens when patients say no?
  • Watch it or treat it? How can we decide, as a unit, where to draw the line about cavities?

Your expert guide: Dr. Miki Ahluwalia is a Senior Consultant at Aligned Dental Partners. With over a decade of experience across clinical, business, and compliance roles, Dr. Miki brings a unique 360° perspective to every engagement.

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